Business Process Management & Enterprise Architecture: Latin America DC Expansion

THE SITUATION

The Situation

Startup technology company raised $1.2B in capital to build a world class wireless networking and data center business throughout Latin America (7 countries, 20+ cities). Rapid growth required building over 20 metropolitan wireless networks, 6 datacenters and hiring 2000+ employees over 2 years resulting in poorly trained resources jeopardizing the company's material investment in infrastructure and applications, and opening the door for competition to gain market share.

BLUEPRINT OF SUCCESS

Blueprint of Success

• Engage with leading regional engineering, procurement and construction companies, managed by U.S. advisory team of networking and data center engineering & construction SMEs.
• Leveraged executive recruiting firms to successfully identify and hire country-specific presidents with a mix of young, eager professionals and seasoned veterans.
• Reviewed, simplified and standardized network and data center operations processes and procedures enabled a best-practices culture sharing ideas across the organization.
• Implemented formal training programs for new-hires by job category.