Ignition → PagerDuty Integration MVP + Entra ID User Automation

OT · Incident Automation

Ignition → PagerDuty Integration MVP + Entra ID User Automation — delivered across Global DC Operator with measurable outcomes in OT · Incident Automation.

THE SITUATION

The Situation

A global data centre operator needed reliable OT incident routing from Ignition SCADA into PagerDuty with strict deduplication, plus Entra ID user lifecycle automation with full auditability.

APPROACH / BLUEPRINT

Approach / Blueprint

Designed Ignition-to-PagerDuty integration with noise suppression and severity mapping.
Delivered production-ready MVP within two weeks.
Implemented Entra ID automation with audit logs for identity lifecycle events.

Architecture & Execution

Blueprint design and process flow.

Blueprint

OT Incident Automation Architecture

IgnitionSCADA Events

Dedup EngineNoise Filter

PagerDutyIncident Route

Entra IDIdentity

Audit LogCompliance

Incident Orchestration Layer

2-Week MVP

Zero Noise

Full Audit Trail

Process Flow

MVP Delivery Sprint

Map

Event taxonomy

Build

Integration MVP

Tune

Deduplication rules

Automate

Entra lifecycle

Release

Production ready

ACHIEVEMENT HIGHLIGHTS

Achievement Highlights

2 Weeks

MVP delivered to production-ready

Zero Noise

Strict deduplication enforced

Automated

Identity lifecycle with audit logs

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